Service Desk Analyst
Listed 20 Jun 2025
If you’re ready to combine technical expertise with stakeholder engagement to drive service excellence, this is your opportunity to make an impact across multiple sites and technologies.Your Day-to-Day Will Include:
- Supporting business operations by efficiently resolving or escalating incidents and service requests in accordance with SLAs, including proactive stakeholder updates, timely escalations, and coordination with internal IT teams and third-party providers.
- Preventing service disruptions through proactive system monitoring and routine maintenance tasks.
- Managing the asset lifecycle, including onboarding, configuration, tracking, and fulfilment of IT devices.
- Contributing to the development of the internal knowledge base, standard service catalogue, and driving continuous improvement initiatives.
- Participating in IT service-focused projects and supporting the adoption of new technologies across multiple business units. Occasional travel to sites across New Zealand may be required for major IT deployments.
- After-hours support on a rotating roster.
About Coventry Group Ltd (CGL) Coventry Group Ltd (CGL) is a leading ASX-listed company specialising in the distribution of industrial products, fluid systems, and cabinet hardware across Australia and New Zealand. With 98 branches and distribution centers supported by approximately 1,100 dedicated employees, CGL operates through five key business units:
- Fluid Systems
- Konnect Artia Australia
- Konnect Artia New Zealand
- Nubco
- Steelmasters Group
Guided by our core values of Safety First, Integrity, Fairness, Respect and Teamwork, we are committed to delivering high-quality products and services while fostering a supportive and growth-oriented environment for our employees.