Customer Experience Rep/Inbound Sales
Listed 20 Jun 2025
The role:
Reporting to the GM National Sales, you will join our knowledgeable and experienced sales team and be supported by great training and shared expertise across the business. This is a diverse role which will see you providing a professional level of experience to our new and existing customers, by managing all incoming and outbound sales calls.
Based in East Tamaki, Auckland, but assisting our sales teams across New Zealand, you’ll be the first port of call for customer enquiries at Crown NZ, establishing an initial rapport, attending to their queries and providing them with excellent customer service as you hand them over to the relevant sales team member. You’ll also be responsible for making occasional outbound calls to our existing customers, creating leads for our sales teams covering our new, second-hand and rental products & services and ensuring that opportunities to sell or upsell are not missed.
About you:
To shine in this role, you’ll bring your energetic and enthusiastic self to work every day, with a strong customer-centric & solutions-focused attitude and great communication skills. You might be seeking your first opportunity in a sales or account management role, or you may have proven success in account management or sales development/sales disciplines, but you’ll be able to demonstrate strong organisational and planning skills and solid influencing & negotiation skills. Being IT savvy is essential, as is your ability to build and maintain strong relationships with your internal and external stakeholders.
You’ll have a positive ‘can do’ attitude and a cheerful out-going personality, be team-spirited and have great customer service/relationship skills. To really understand and relate to our customers, an automotive or mechanical industry background or knowledge would be advantageous however it’s not absolutely essential. If you have the right attitude, are willing and eager to learn and grow, then we can teach you the rest!