Customer Experience Consultant, Roofing

Customer Experience Consultant, Roofing

Listed 03 Apr 2024

We are a proud New Zealand company - locally owned by every day New Zealanders - and staffed with passionate kiwis that really care for this country and all we stand for. Our people are our greatest strength - the steel backbone of our company. We're passionate, innovative, capable and proud of what we do.

As a member of our Customer Experience Roofing Team, you'll be at the forefront of providing efficient and accurate customer interactions across various channels. Your key responsibilities will include influencing sales to process orders and quotes, offering solutions, and providing top-notch support to our valued customers.
This role would suit someone with the following attributes:

  • Effective communication
  • A passion for delivering exceptional customer service
  • Strong problem solving skills
  • High attention to detail
  • Able to understand plans and measurements
  • Intermediate to advanced skills in Microsoft applications
  • Exposure to Microsoft dynamics AX

To be successful in this role, you must have:

  • 2 + years Customer Service experience via phone and online channels
  • Steel Distribution or Manufacturing experience required (roofing preferred).
  • Sales experience
  • Intermediate to advanced skills in Microsoft applications
  • Exposure to Microsoft dynamics AX

If you thrive on going the extra mile to assist customers, excel in a fast-paced environment, then this role is perfect for you.

Why Being on Our Team is a Blast:

  • Performance Rewards: Achievable key performance indicators mean you can earn some extra rewards.! 
  • Annual Celebrations: We're all about recognising your contributions with annual salary reviews.
  • Health and Life Coverage: You're covered with discounted health insurance and complimentary life insurance.
  • "Back to School" Support: We support your family's educational journey with a helpful program.
  • Retail Discounts: Get exclusive discounts on various brands through our retail partnership program.

You will work a minimum of 40 hours per week, guaranteed to be worked between 7am and 5.30pm, Monday to Friday. Please note that this is a full time position.
We offer an annual salary of $62,000.
If this sounds like your ideal role, then apply now via the link. Applications close 15th April 2024.