Customer Service Team Leader - NZ
Listed 25 Feb 2025
MiTek is a diversified global supplier of software, engineered products, services and automated manufacturing equipment. Specializing in the residential construction industry, MiTek provides a technologically advanced, high-quality, and reliable approach to business workflow - as well as the design, manufacturing and construction of residential structures. Founded in 1955 and a Berkshire Hathaway company since 2001, MiTek's track record consists of continuous growth and successful engagements for our customers over the last 60 years, on 6 continents, in 100 countries.
Role Objective:
The Team Leader ensures the Customer Service Team operates efficiently and delivers high-quality service.
Competencies Required:
- Customer Focused – Ability to provide exceptional customer service.
- Must be able to analyse a situation and have strong decision-making skills
- Able to motivate and inspire others, and to manager team's performance effectively.
- Clear Communication – Ability to communicate clearly to both internal and external customers.
- Accurate Data Entry – Ability to accurately enter orders into ERP system.
- Attention to Detail – Ability to fully read and understand all information provided by the customer.
- Problem Solving – Identifies and resolves problems in a timely manner.
- Conflict Resolution & Assertiveness – Ability to listen and understand a customer's needs and work to resolve any issues promptly and efficiently.
- Able to address issues within the team with honesty, empathy and taking a proactive approach.
- Autonomy – Ability to work independently with minimal supervision.
- Time Management – Ability to utilize the available time to organize and complete work within given deadlines.