Customer Service & Administration

Customer Service & Administration

Listed 18 Aug 2022

Simx Ltd is a market leader in a range of products that promote better health outcomes for people and buildings. Owned by a successful international company with a genuine focus on growth and sustainability, we are ‘right sized’ to be nimble and caring, while being a leader in our industry.  Our team takes pride in designing and producing products that really make a difference to New Zealanders.  We are confident that our 40-year history provides a positive foundation in our residential and commercial building markets.

About the job

The job is varied and you will be working with our sales and service teams. Your focus will be on assisting with customer’s house plans and designs to ensure that our product will meet their needs.  You will help convert design enquiries into appointments for our sales team to meet with the customer.  After the decision has been made to install our products, you’ll support the final stages of the process with after sales service and administration.  There is lots of coordination and follow through to make sure our customers receive excellent service, advice, and support. You’ll also help with calls, enquiries and requests, from internal and external customers, as well as undertake admin and sales order processes. 

About you 

To be successful in this role you will need to have strong administration and customer service skills.  A technical aptitude and an eye for detail, along with a practical nature will all be important.   For our sales and service process to be top notch, we rely on our team to be organised, able to problem solve in real time and be brilliant communicators who genuinely care about our customers.  IT and MS Office skills will be important, and we would prefer someone with admin and service experience in a responsible role.  Let us know if you have used Sales Force or other CRMs before. 

Send us your cover letter and CV to apply now!